How long to wait for engineering to answer

G.Dawes · Post by **G.Dawes** » Fri Oct 16, 2009 10:10 pm

What should be the time I need to wait for an answer for mods and repair schedule requests. It has been months, I got the postcards as receipt for the money but nothing else, do I need to chase, as I dont like hassling people, if it gets their back up.

Rod1 · Post by **Rod1** » Fri Oct 16, 2009 10:30 pm

Give them a call and politely ask the status.

Rod1

Dave Boxall · Post by **Dave Boxall** » Sat Oct 17, 2009 11:18 am

My experience suggests you need to chase. Perhaps an initial call after a fortnight and then weekly after that.

Dave

Gary Carr · Post by **Gary Carr** » Sun Oct 18, 2009 10:56 pm

Hi,
Try sending them an email... it took me 3 days to get a responce so they are on the ball with the emails...give it a try.
Dont forget there has been the postal strikes so this wont have helped your situation at all!!

regards gary

davemgill · Post by **davemgill** » Wed Oct 21, 2009 11:51 am

I've been waiting for nearly 4 months for a response to a Mod-2 so don't hold your breath.

gasax · Post by **gasax** » Wed Oct 21, 2009 3:58 pm

I'm afraid the only successful method seems to be keep ringing them.

G.Dawes · Post by **G.Dawes** » Fri Oct 23, 2009 9:27 pm

They answered next day??????