Returning faulty goods to the USA
Posted: Tue Oct 28, 2008 3:00 pm
Hi,
I have just returned a faulty AH back to the USA (bought in March 2008)and the manufacturer has without quibble agreed to replace FOC ,which was the easy bit.
The problem arises over import VAT and duty. Having spoken with HM Customs today, they say that if the manufacturer replaces the unit FOC I have to pay import vat and duty again however if the unit is 'repaired' free of all charges no duty is payable at all.
I now have to try to get this company to mark the goods thus but without much hope of this happening I think.
Has anyone else had this sort of thing happen when returning faulty goods to the US and how did you get around it? I am looking at another £200 duty here that I have paid once!
I have just returned a faulty AH back to the USA (bought in March 2008)and the manufacturer has without quibble agreed to replace FOC ,which was the easy bit.
The problem arises over import VAT and duty. Having spoken with HM Customs today, they say that if the manufacturer replaces the unit FOC I have to pay import vat and duty again however if the unit is 'repaired' free of all charges no duty is payable at all.
I now have to try to get this company to mark the goods thus but without much hope of this happening I think.
Has anyone else had this sort of thing happen when returning faulty goods to the US and how did you get around it? I am looking at another £200 duty here that I have paid once!