Unable to renew membership online
Moderators: John Dean, Moderator
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- Posts: 18
- Joined: Wed Dec 16, 2009 11:27 pm
Unable to renew membership online
Must be a bug. My DOB is correct in my account details - DD/MM/YYYY but for some bizarre reason shows as MM/DD/YYYY on submission form after completing card details. Error reported as please complete DOB (obviously the format is not recognised) Anyone else have the same issue or know the answer?
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- Chris Martyr
- Posts: 584
- Joined: Wed Dec 15, 2010 10:58 am
- Location: Horsted Keynes Sussex
Re: Unable to renew membership online
James, you are not alone out there mate !
Two weeks ago , I was in exactly the same situation. Tried it twice , then gave up and decided to call Turweston direct. Mind you, talking to the lovely Sheila was a pleasure in itself , but I am sure they have far more higher priority things on their list than yacking on the blower with us lot !
I did wonder about putting a post on here myself, as I believe that the website could do with a bit of a fine-tune and a grease-up , not just in the subscription renewals bit , but fairly generally. But I didn't want it to come across as a whinge .
Interesting though , now that you have mentioned it , how many others have had trouble giving their money over to the LAA .
Two weeks ago , I was in exactly the same situation. Tried it twice , then gave up and decided to call Turweston direct. Mind you, talking to the lovely Sheila was a pleasure in itself , but I am sure they have far more higher priority things on their list than yacking on the blower with us lot !
I did wonder about putting a post on here myself, as I believe that the website could do with a bit of a fine-tune and a grease-up , not just in the subscription renewals bit , but fairly generally. But I didn't want it to come across as a whinge .
Interesting though , now that you have mentioned it , how many others have had trouble giving their money over to the LAA .
022516
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- Posts: 18
- Joined: Wed Dec 16, 2009 11:27 pm
Re: Unable to renew membership online
Thanks Chris. I just tried again but the date format on the submission page is stubbornly stuck on MM/DD/YYYY and unacceptable to the process. I don't think New Years Eve is the time to expect an answer. I shall just have to wait until next year and try again James.
033375
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- Posts: 72
- Joined: Mon Jan 07, 2008 6:49 pm
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- Posts: 18
- Joined: Wed Dec 16, 2009 11:27 pm
Re: Unable to renew membership online
Mine just gets done by direct debit. Never have to think about it - it just works. Done that for years and years.
Jonathan Smith
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- Chris Martyr
- Posts: 584
- Joined: Wed Dec 15, 2010 10:58 am
- Location: Horsted Keynes Sussex
Re: Unable to renew membership online
You are right Jonathan, DD is indeed very simple and straightforward. But renewing 'on-line' should also be simplicity in itself . But it ain't .
022516
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- Posts: 28
- Joined: Sun Sep 18, 2011 9:28 pm
Re: Unable to renew membership online
Yes, I had the same problem over the Christmas period. The form reverts to American style date and then rejects the application as incorrect. In the end I did a bankers transfer!
David Elliott
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- Posts: 1271
- Joined: Tue Jan 08, 2008 8:28 pm
- Location: Sheerness Kent
Re: Unable to renew membership online
Hi all, it should be working again now. The system had an upgrade over the break and seemed to have defaulted back to the US format. Sorry for any inconvenience.
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- Joined: Wed Dec 16, 2009 11:27 pm
- Chris Martyr
- Posts: 584
- Joined: Wed Dec 15, 2010 10:58 am
- Location: Horsted Keynes Sussex
Re: Unable to renew membership online
Funny,,,,,but I'm getting a distinct feeling of 'deja-vu' here ...
Well , it's not that I've been unable to renew online , but despite clicking on to the 'Renew Membership' bit , I haven't received my 2018 membership card yet and it was done on Dec 22nd '17.
I DO have an e-mailed receipt for £80-00 , but I notice that it doesn't show my membership no. 022516 anywhere and the wording on the receipt almost looks like it's for a first-time application and not a renewal.
I'm sure I am still a member , but it would be great to be able to prove it .
I don't have to show a printed-off receipt to prove my membership do I ?.........[not cool, ]
Well , it's not that I've been unable to renew online , but despite clicking on to the 'Renew Membership' bit , I haven't received my 2018 membership card yet and it was done on Dec 22nd '17.
I DO have an e-mailed receipt for £80-00 , but I notice that it doesn't show my membership no. 022516 anywhere and the wording on the receipt almost looks like it's for a first-time application and not a renewal.
I'm sure I am still a member , but it would be great to be able to prove it .
I don't have to show a printed-off receipt to prove my membership do I ?.........[not cool, ]
022516
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- Posts: 1000
- Joined: Mon Feb 11, 2008 7:21 pm
Re: Unable to renew membership online
While logged in. If you go to the member area on the right and click 'Member Dashboard' it should show you transactions and your membership status.
Ian Melville
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- Chris Martyr
- Posts: 584
- Joined: Wed Dec 15, 2010 10:58 am
- Location: Horsted Keynes Sussex
Re: Unable to renew membership online
Nope,,,,,,'Member Dashboard' shows nuffink.Ian Melville wrote:While logged in. If you go to the member area on the right and click 'Member Dashboard' it should show you transactions and your membership status.
But I did get this months excellent LA mag 2 days ago , so I guess I am still a 'Remainer',,
And I haven't been slung off here yet . [which some would say should've happened years ago.. ]
May one assume that the credit-card sized members card hasn't become a thing of the past ?
Yours faithfully , 'Worried' , West Sussex
022516
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- Posts: 1000
- Joined: Mon Feb 11, 2008 7:21 pm
Re: Unable to renew membership online
I think you may need to call the office on Monday.
My renewal is not due for a few months yet, but yes the membership card is still thae same. I have automatic renewals so have never been through the process of doing it on-line.
My renewal is not due for a few months yet, but yes the membership card is still thae same. I have automatic renewals so have never been through the process of doing it on-line.
Ian Melville
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