Permit renewal, two day turnaround

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Paul Catanach
Posts: 185
Joined: Fri Aug 10, 2012 11:12 pm

Permit renewal, two day turnaround

Post by Paul Catanach » Tue Jun 26, 2018 9:57 am

Paperwork posted Thursday 21st, new Permit (dated 22nd) received Saturday 23rd.

That's excellent. Thanks folks.

gregorp
Posts: 26
Joined: Thu Apr 19, 2012 10:56 pm

Re: Permit renewal, two day turnaround

Post by gregorp » Wed Jul 18, 2018 1:30 pm

Yes excellent,
Posted my Permit renewal Monday morning, got it back this morning (Weds).

Great service, thank you.


Pete
Pete Gregory
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Alan George
Posts: 62
Joined: Mon Jan 07, 2008 8:22 pm
Location: Bristol

Re: Permit renewal, two day turnaround

Post by Alan George » Wed Sep 11, 2019 10:50 pm

I put my permit renewal form in the post at lunchtime on Monday 9 September.
I get home from work tonight Wednesday 11 September and my new permit is waiting for me.

Absolutely excellent service, thank you.

Now what's the weather like at the weekend?

Alan.
031468

Richard Mole
Posts: 213
Joined: Wed Jan 02, 2008 7:06 pm
Location: East Midlands

Re: Permit renewal, two day turnaround

Post by Richard Mole » Fri Oct 23, 2020 11:44 am

Thread drift here.

I posted the paperwork and received the email with the new Permit the following day!!

Thank you LAA it's very much appreciated especially in these difficult times.
Richard

Paul Catanach
Posts: 185
Joined: Fri Aug 10, 2012 11:12 pm

Re: Permit renewal, two day turnaround

Post by Paul Catanach » Fri Oct 23, 2020 2:31 pm

Same excellent service again this year. Thanks folks!

Sadly it was in order that I could sell the aircraft but hey ho, there'll be another.

sofi
Posts: 1
Joined: Sun Jun 05, 2016 5:57 pm

Re: Permit renewal, two day turnaround

Post by sofi » Mon Mar 01, 2021 12:19 pm

Paperwork posted on 25th - permit received by email on 26th making it a one day turnaround! Thank you LAA.

cbarnes
Posts: 3
Joined: Tue Jan 15, 2008 10:02 pm

Re: Permit renewal, two day turnaround

Post by cbarnes » Thu Mar 25, 2021 5:02 pm

I posted my form yesterday about ten past four, and I received my CofV by email at three o'clock today. That's less than 24hr.

Stunning. Thanks team!!

Chris
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John Dean
Moderator
Posts: 324
Joined: Wed Jan 02, 2008 11:00 am
Location: Kent

Re: Permit renewal, two day turnaround

Post by John Dean » Thu Mar 25, 2021 11:00 pm

Another satisfied customer. Form posted after lunch yesterday and CofV received by email at 14:30 today.

Quite remarkable when you consider few staff (if any) are working at the office.

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Flying John
Posts: 108
Joined: Mon May 30, 2011 6:40 pm
Location: Farthing Corner and Rochester
Contact:

Re: Permit renewal, two day turnaround

Post by Flying John » Fri May 28, 2021 9:23 pm

A me too ...

Posted last Sunday - Permit arrives Tuesday morning.

:lol: :D :D
John Luck
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Rob Swain
Posts: 393
Joined: Tue Jan 08, 2008 2:11 pm

Re: Permit renewal, two day turnaround

Post by Rob Swain » Tue Jun 01, 2021 3:51 pm

An email arrives back soon enough, but still waiting a week later for the laminated paper copy.
Rob Swain
If the good Lord had intended man to fly, He would have given him more money.

Jerry Parr
Posts: 5
Joined: Thu Sep 28, 2017 9:25 am

Re: Permit renewal, two day turnaround

Post by Jerry Parr » Tue Jun 01, 2021 4:22 pm

Dear Rob

Since the beginning of the Covid-19 restrictions, the decision was made to change the default setting of 'sending' Certificates of Validity out by email.

When we were working from home(s), it was simply not feasible to laminate and post out 2000+ Certificates of Validity.

LAA Engineering is still working split shifts and the pros of emailing out the Certificates of Validity (speed, efficiency and lack of printing out pages of paperwork that get binned etc) far out weigh the cons. Since this practice began (March 2020) we have revalidated over 3000 Permits to Fly and in that time, probably 20 people have asked for laminated copies.

If you do require a laminated copy, please email a request to LAA Engineering.

PS The FWR-1 Permit to Fly form will be amended to reflect the new default email setting once the current supply runs out.

Alan George
Posts: 62
Joined: Mon Jan 07, 2008 8:22 pm
Location: Bristol

Re: Permit renewal, two day turnaround

Post by Alan George » Tue Jun 15, 2021 9:13 pm

Another excellent turnaround within 1 day of receipt of my Permit application.
Unfortunately I did not know because that LAA email was in the spam folder of my gmail account for no obvious reason.
I phoned Engineering today and Jerry Parr told me it had already been sent plus sent it again.
Note to self - check your spam folder if your Permit does not arrive very rapidly.
Thanks again for excellent service on the LAA part.
031468

Ian Melville
Posts: 1000
Joined: Mon Feb 11, 2008 7:21 pm

Re: Permit renewal, two day turnaround

Post by Ian Melville » Tue Jun 15, 2021 9:19 pm

Now you have the email address, add it to your GMAIL white list ?
Ian Melville
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Alan George
Posts: 62
Joined: Mon Jan 07, 2008 8:22 pm
Location: Bristol

Re: Permit renewal, two day turnaround

Post by Alan George » Wed Jun 16, 2021 9:01 pm

I am not sure that gmail has a 'whitelist' feature, at least not on my ancient ipad, only a 'blacklist'.
What you can do is create a filter for all emails from laa.uk.com and select 'never send to spam'.

Anyway the repeat email arrived without any problem as has many previous LAA emails.
031468

JMH
Posts: 6
Joined: Mon Nov 25, 2019 5:04 pm

Re: Permit renewal, two day turnaround

Post by JMH » Thu Jun 17, 2021 10:45 pm

GINFO shows date of permit almost as quickly as the email arrives (or not!) so is an easy check
Jonathon Marten-Hale
028524

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