Posted: Wed Feb 01, 2012 11:27 pm
I just wanted to add an update:
My frustrations led me to contact Jim Irwin the President of AS & S who has looked into my complaint and has offered to replace all of the defective material free of charge.
I have only just been advised of his offer, but I think that is a more satisfactory outcome (assuming that I have no problems with the replacements of course).
I think it is clear that purchasers need to very carefully detail their requirements when ordering spruce, but I do believe from Jim's emails that he is keen to provide a high level of quality and service and will respond if people take the trouble to complain to him.
regards,
Colin
My frustrations led me to contact Jim Irwin the President of AS & S who has looked into my complaint and has offered to replace all of the defective material free of charge.
I have only just been advised of his offer, but I think that is a more satisfactory outcome (assuming that I have no problems with the replacements of course).
I think it is clear that purchasers need to very carefully detail their requirements when ordering spruce, but I do believe from Jim's emails that he is keen to provide a high level of quality and service and will respond if people take the trouble to complain to him.
regards,
Colin